Introducing big news. We’re making some changes to the Wish Local program. We’ve been listening to store feedback and the voices of 90M+ monthly Wish shoppers. As our community continues to grow, we’re adapting our programs to work better for you and your customers.
What does this mean for your business?
Providing more support for local businesses is our top priority. We are committed to improving the pickup experience for you and for customers.
On November 1, 2021, we will be discontinuing certain features and adding new ones to our program. We are introducing these changes to assist with improving inventory management within the Wish Local App, reduce the excess packages in stores, and boost local foot traffic.
What are the changes to the program?
After careful consideration, we’ve decided to discontinue the following programs and features:
- Sell On Wish
- Pickup Inventory Now
- Local Delivery
- Curbside Pickup
The following programs will continue:
- Ship to Store with in-store pickup
- Reselling uncollected Ship to Store packages
We understand these changes may impact all Wish Local participants. To better help you understand these changes, here are a few FAQs.
How will this impact pending Sell on Wish orders?
Beginning November 1, 2021, customers will not be able to place new Sell on Wish orders.
Customers will have 7 days to pick up any Sell on Wish items purchased before November 1, 2021. Any pending Sell on Wish orders will appear in the ‘Prepare upcoming pickups’ section in the Home tab of the app until the end of the customer pickup window on November 8, 2021.
Following the pickup window, customers will still have a 7-day return period for their Sell on Wish purchases made before November 1, 2021. Customers will be unable to make Sell on Wish returns after November 15, 2021.
Important dates:
- November 1, 2021: Sell on Wish will be discontinued*
- November 8, 2021: Customer’s last day to pick up Sell on Wish orders
- November 15, 2021: Customer’s last day to return Sell on Wish orders
*If you would like a list of your Sell on Wish products, please download your listings from the Products page of your Store Dashboard before November 1, 2021.
What will happen to Sell on Wish listings?
On November 1, 2021, we’ll remove the Listings tab from the app, and you will not be able to post new Sell on Wish listings.
Existing Sell on Wish listings will be removed from the app and the Wish platform on November 1, 2021.
*You can log in to your Store Dashboard account here, with your Wish Local account credentials.
Will this change impact Store Dashboard accounts?
Yes, effective November 1, 2021, you will continue to have access to your Store Dashboard account. However, you will not be able to complete any actions related to Sell on Wish in your Store Dashboard account.
If you would like a list of your Sell on Wish products, please download your Sell on Wish product information before November 1, 2021.
You can log in to your Store Dashboard account here, with your Wish Local account credentials.
Download your listings from the Products page of your Store Dashboard.
Can I still sell my products on Wish?
If you’re interested in more options for selling your products on the Wish platform, we encourage you to check out Wish for Merchants.
Please note, to become a Wish Merchant, you will need to make a new account. Your Wish Merchant account credentials will need to be different from your Wish Local login information.
What will happen to Pickup Now inventory shipments?
Following November 1, 2021, we’ll stop sending Pickup Now inventory shipments to stores.
We will continue to help send Ship to Store orders when Wish customers select your store as their pickup location at check-out, which means more foot traffic, more sales, and new regular customers for your business!
How will this change impact pending orders containing Pickup Now items?
Customers will have 7 days to pick up any orders containing Pickup Now items purchased before November 1, 2021. All pending orders will appear in the ‘Prepare upcoming pickups’ section in the Home tab of the app until the end of the customer pickup window on November 8, 2021.
If a customer would like to request a refund, they can do so through the customer support section of their Wish shopping app or by emailing support@wish.com.
What will happen to any remaining Pickup Now inventory?
On November 1, 2021, we’ll remove any remaining unsold Pickup Now inventory from the Wish platform and Wish Local app. We will contact you soon with further instructions for any remaining Pickup Now inventory in your store.
Important dates:
- November 1, 2021: Pickup Now will be discontinued
How will this impact customer pickup options?
On November 1, 2021, we will remove the Local Delivery and Curbside Pickup sections from the Account tab of the app. Please note, October 29, 2021, will be the last day customers can place Local Delivery orders. Unfulfilled Local Delivery orders will be canceled on November 1, 2021.
Customers will continue to pick up Wish orders in your store. You will also still earn a commission on every eligible pickup and have opportunities to upsell your products to new customers. Ship to Store packages and repurchased packages are both eligible for in-store pickup.
Important dates:
- October 29, 2021: Customer’s last day to place Local Delivery orders
- October 31, 2021: Last day to complete any pending Local Delivery orders
- November 1, 2021: Local Delivery and Curbside Pickup will be discontinued
Will this change impact Ship to Store?
Yes, we’ve redesigned the Wish Local inventory experience to bring you:
- New inventory management tools
- Simplified shipment tracking
You’ll receive more information on this update soon.
We will continue to send Ship to Store orders when Wish customers select your store as their pickup location at check-out.
Customers will pick up their Ship to Store orders in your store, which creates opportunities for you to get to know shoppers in your area and upsell your products. You will also continue to earn a commission on every eligible pickup.
If you have not joined Ship to Store yet, you can join in the Account tab within the Wish Local app. We are here to assist you with more foot traffic, more sales, and new regular customers for your business today!
For more information about these changes, including Q&A, check out our Help Center article. You can also always contact us by visiting the Support Hub in the Account tab of the app.
Thank you for being a valued member of the Wish Local community. We’re excited about the future of the program and committed to improving the local pickup experience to assist with supporting your business. Please stay tuned—more features are coming your way soon!
Best wishes,
The Wish Local team
