Tip of the Month: Build Loyalty to Grow
“Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” – Chip Bell, Author
Customer loyalty is essential to the long-term success of a business, but it doesn’t happen overnight. Building and strengthening customer relationships takes time and investment. A loyalty program is a popular tool to encourage customers to return to your business. It may seem daunting at first, but the long-term benefits realized from a successful loyalty program may go far beyond your initial investment.
Build Loyalty with Wish Local Pickups
If you haven’t launched a loyalty program for your business yet, consider starting with the customers that Wish Local helps bring to your door. Participation in Wish Local can raise awareness of your business and can serve as a vehicle to entice customers to return for your products and services. To build loyalty, provide top-notch customer service, and consider offering exclusive discounts. Become the trusted pickup location for your community by providing a reliable pickup experience and building relationships with returning Wish customers.
NEW! Pickup Notes
We’ve improved the Notes feature in the latest app update. After scanning a customer QR code, your package notes will appear with the 6-digit code, which can easily direct you to the location of the package(s).
Make organizational notes when you check in shipments for simplified customer pickups.
Wish Local Expert Guide
Have you ever accidentally confirmed a pickup without seeing the 6-digit package code?
If this ever happens to you, visit the Completed pickup orders section of your Activity Log. You can find your Activity Log in the In stock tab of the Wish Local app.
This section of the app will have the package code you need to fulfill the pickup and will aid in creating a positive customer service experience.
Explore your Activity Log for more helpful tips and tasks for managing your inventory.
Are You Still on Vacation Mode?
Welcome back! Did you remember to turn “Vacation Mode” off for your store? Make sure you reach out to us if your store is back in action and ready to receive Wish Pickups.
Thank you for being a part of the Wish Local journey!